Last updated: May 2026. This policy applies to all services provided by ClearVision Melbourne Headlights Restoration (ABN: 30 431 605 290).
1. Who we are
ClearVision Melbourne Headlights Restoration is a mobile automotive service business operating across South East Melbourne, Victoria, Australia. We are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
For privacy enquiries, contact us at: +61 481 855 652 or via Instagram @clearvision.melbourne
2. What information we collect
We may collect the following personal information when you book or enquire about our services:
- Your name and contact details (phone number, email address)
- Your address or service location
- Vehicle details (make, model, year)
- Photos of your vehicle's headlights sent prior to or during your appointment
- Payment information (processed securely via Square — we do not store card details)
- Communication records (messages via WhatsApp, Instagram, or email)
3. How we use your information
We use your personal information only for the purposes it was collected, including:
- Processing and managing your booking and appointment
- Assessing your headlights prior to your appointment
- Communicating with you about your service
- Processing payments through Square
- Providing our 6-month workmanship guarantee
- Improving our services based on feedback
4. Before & after photography
We take before and after photos of your vehicle's headlights for quality assurance and marketing purposes. By booking our services, you consent to these photos being used on our website, social media platforms (Instagram, Facebook), and other promotional materials.
We take reasonable steps to obscure vehicle number plates and personally identifying details where possible. If you do not wish for your photos to be used publicly, please notify us in writing before your appointment and we will honour your request.
5. Disclosure of your information
We do not sell, trade, or rent your personal information to third parties. We may share your information only with:
- Square Inc. — for secure payment processing and appointment management
- Any party required by Australian law or regulation
6. Data storage & security
Your personal information is stored securely within Square's platform and our business communication tools (WhatsApp, Instagram, email). We take reasonable steps to protect your information from misuse, loss, and unauthorised access. Payment card details are never stored by us — all payment processing is handled by Square's secure, PCI-compliant system.
7. Your rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your information (where legally permitted)
- Opt out of marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au
To exercise any of these rights, contact us directly at +61 481 855 652.
8. Cookies & website
Our website (clearvisionmelbourne.com) is a static HTML site hosted on Netlify. We do not use cookies, tracking scripts, or analytics tools. No personal data is collected through the website itself — all bookings and enquiries are handled through Square and our social media platforms.
9. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available at clearvisionmelbourne.com. Continued use of our services after any changes constitutes acceptance of the updated policy.
